Refund Policy

Last updated 11 November 2026

We want you to be happy with VIP. This policy explains when you can get your money back.

1. First purchase

If you are not happy with VIP, ask for a refund within 14 days of your first payment and we will refund it in full. No reason is needed.

2. Renewals

Yearly memberships can be refunded in full within 14 days of a renewal payment. Monthly renewals are not refunded, but you can cancel at any time and keep VIP until the end of the month you paid for.

3. Your legal rights

Customers in the UK and the European Union have a legal right to withdraw from a digital service within 14 days. Our refund of the first payment covers that right in full. Nothing in this policy limits other rights you have under consumer law.

4. How to ask

Email support@gunjin.net from the address on your account, or with your username, and we refund the payment through Gumroad, our reseller. Refunds go back to the original payment method and normally arrive within 5 to 10 working days. When a refund is made, VIP ends.